He adds, “This is one element of the premium and convenient services that hospitality companies promise guests.
He says he took that literally and, from there, implemented the beverage delivery platform. The program will be rolled out to the entire casino floor in an upcoming version of the app.īrian Uran, vice president of loyalty marketing at Live! Casino & Hotel, got the idea from a summit that encouraged hospitality companies to think of their organizations as tech startups.
Live! Casino & Hotel in Hanover, Md., has created a platform that allows guests to order beverages through the My Live! Rewards mobile app and have drinks delivered to their location. The hospitality industry has been tapping into this trend of location- and app-based ordering across hotels, resorts, and casinos. Door-to-door delivery services in food, transportation, and groceries are more ubiquitous than ever before.
